Frequently Asked Question (FAQ)

3 digital access means you will have access to 3 digital replicas of the print version of The Edge Malaysia that can be viewed on your:

• desktop/laptop (Mac and Windows)
• tablet (Android and iOS)
• smartphone (Android and iOS).

You may choose to utilise the 3 digital access in any combination within the 3 platforms mentioned above, example:

• 2 desktop + 1 tablet
• 2 Desktop + 1 Smartphone
• 1 Desktop + 1 Tablet + 1 smartphone…etc

Note:

• Desktop reading is web based, i.e. it would be direct streaming & you would need internet connection to read issues. However, you can download and store the issues using iOS or Android devices and read offline.

For home addresses within Klang Valley, the print version of The Edge Malaysia will be delivered on Saturday or Sunday depending on the location. Where the address is an office within Klang Valley, the delivery will be made on Mondays (subject to availability of delivery agents)

If your delivery address is outside Klang Valley, please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050 for the delivery schedule.

We provide FREE delivery of the print version of The Edge Malaysia to all subscribers within the Klang Valley.

If your delivery address is outside Klang Valley, delivery charges will apply as follows:

1 Year Package
2 Year Package
3 Year Package

Any applicable delivery charges will be included in the checkout process at our subscription portal, subscribe.the edge malaysia.com.

If you need further assistance, please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050

New issues for each title will be available for download as per the schedule below

Publication	Day Available	Time Available
The Edge Malaysia	Saturday	7.00am
The Edge Singapore	Friday	7.00am

To subscribe:

• go to subscribe.theedgemalaysia.com and click on your preferred package
• call our Customer Service Hotline at (603) 7721 8050/8037 /8052
• e-mail [email protected]

You can make payment for your subscription through one of the following methods:

1. By Credit Card or Bank Transfer

   When you subscribe via subscribe.theedgemalaysia.com, you will be automatically transferred to our secure payment gateway (iPay88) to proceed with payment either by credit card / bank transfer / cheque

   All major credit & debit cards issued by master & visa is accepted by our payment gateway. American Express, Diners Club cards are not accepted

   1-Year Package (Auto-Renewal) for payment via credit card

   Please note that the 1-year package for payment via credit card is auto renewed - you will not need to do anything to renew your subscription. Prior to the expiry of your subscription, you will receive an email stating the amount and on which date you will be charged for the renewal. Your subscription will be automatically renewed unless you cancel the auto-renewal BEFORE the renewal date.

   Your credit card details are encrypted by secure servers at our payment gateway providers (iPay88) to protect your transaction.

   For more information on the auto-renewal plan, please:

   • call our Customer Service Hotline at (603) 7721 8052 / 8037 / 8050
   • e-mail [email protected]

2. By Cheque

   Deposit Cash/Cheque direct to our account with the following details:

   Account Name: The Edge Communications Sdn Bhd
   Current Account No.: 3-0792534-18
   Bank Name: Public Bank Berhad

   After banking in the cheque to our bank account, please email [email protected] the deposit slip (with copy of cheque) together with the email you had received when your performed the subscription at our portal (with your order number)

3. By Direct Credit

   Deposit Cash/Cheque direct to our account with the following details:

   Account Name: The Edge Communications Sdn Bhd
   Current Account No.: 3-0792534-18
   Bank Name: Public Bank Berhad

   Please email [email protected] a copy of the deposit slip and cheque together with the manual subscription form.

No, we don't have promotions with any credit cards at the moment

Print Version

Please allow 7 working days after receipt of your subscription form and payment for delivery to commence

Digital Version

You will be able to access the digital versions once you have successfully created and activated your Login ID and Password. We will send you an email with a link to activate your account after you have activated your Login ID and Password.

Please note that you would only have access to the issues that is within your subscription period. Back dated issues are not part of the subscription package.

The digital version of The Edge Malaysia is part of all our subscription packages. We dont have a print only package at the moment.

Subscription packages available currently are as follows:

The Edge Collection (Print + Digital)

• The Edge Malaysia (1 print copy + 3 digital access)
• The Edge Singapore (1 digital access)

The Edge Collection Digital (Digital Only)

• The Edge Malaysia (3 digital access)
• The Edge Singapore (1 digital access)

We provide an all-digital subscription package called The Edge Collection Digital (Digital Only), which includes access to:

• The Edge Malaysia (3 digital access)
• The Edge Singapore (1 digital access)
• To subscribe to our digital packages, please click on The Edge Collection – Digital Only."

Yes, you can download the same app on both smartphones and tablets, as long as the devices have access to either Google Play or the Apple App Store.

You can add on a new subscription to your existing account.

All you need to do is:

• Login to subscribe.theedgemalaysia.com
• Choose the new subscription package that you are interested in
• Complete the payment process

If you need further assistance, please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050

The print version of The Edge Malaysia can be delivered to addresses outside Malaysia. Delivery charges will apply.

Please click subscribe.theedgemalaysia.com and select "Rates for other locations" under the package you are interested in to find more details about delivery charges to your location.

If you need further assistance, please contact our Customer Service Hotline – email:[email protected] or call (603) 7721 8052/8037/8050

All subscriptions plans are non-cancellable and non-refundable.

The subscription plans cannot be suspended and extended.However, if sufficient advance notice is provided, we can arrange for the delivery of the print version to be postponed until you are back from your travels. Please let us know at least 2 weeks in advance before the scheduled delivery date(s).

Please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050.

Desktop or laptop computer (Windows and Mac)

The Edge Malaysia Web Link

1. Select the link based on the title you have subscribed
2. Click the link and click on my profile icon
3. When prompted, enter your username (email address) and password. For new registered users, your password is the same as what you had used during registration.
4. For existing subscribers, the password is defaulted to the same as per the current app. If you can’t recall your password, you can select on “Forgot your password” and a password change request will be sent to your registered email.
5. Once validated, you can click on the cover to read issues or the pullouts. You can also use the date function to read past issues within your subscription period.
6. Please note that for desktop, the reader is web based. Which means it is direct streaming and you would need internet connection to stream and read issues.

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iPad or iPhone

The Edge MY

1. Select the link based on the title you have subscribed
2. Click on the link to download the app and click open once downloaded
3. Click OK when prompted to allow app to send you notifications
4. Click on my profile
5. When prompted, enter your username (email address) and password. For new registered users, your password is the same as what you had used during registration.
6. For existing subscribers, the password is defaulted to the same as per the current app. If you can’t recall your password, you can select on “Forgot your password” and a password change request will be sent to your registered email.
7. Once validated, click on home icon to return to homepage.
8. You can click on the cover to download issues. Scroll right to get pass issues or you can also use the search function to download a specific issue or pullout

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Android Devices

The Edge MY

1. Click the provided link to download the app and then open it once the download is complete.
2. In the app's menu, choose the Login/Register option.
3. Enter your username (email address) and password when prompted.
4. After a successful login, you will see your order details. Navigate to the menu again and select Newsstand to access issues based on your subscription period.
5. If you are a new registered user, your password remains the same as the one used during registration.
6. Existing subscribers' passwords will be automatically set to their previous subscription period's password.
7. If you cannot recall your password, you can select "Forgot password," and a password change request will be sent to your registered email.
8. To download issues, simply click on the cover image or scroll horizontally to access pullouts.
9. Additionally, you can use the search function to download a specific issue or pullout.

For The Edge Malaysia, click on forgot password from My Profile and an email to reset password will be sent to your registered email account.

For The Edge Singapore, click on Request new password from the User Account page.

Alternatively, you can also contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050.

Please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8034/8033/8052 for assistance.

The Edge Malaysia + The Borneo Post package is an exclusive collaboration between the two publications’ digital platform.

The package comes with the following:

The Edge Malaysia – 3 digital access
The Edge Singapore – 1 digital access
The Borneo Post – 3 digital access
Utusan Borneo – 3 digital access
See Hua Daily News – 3 digital access

To subscribe:

• go to subscribe.theedgemalaysia.com and click on your preferred package OR
• e-mail[email protected]

If you need further assistance, please contact our Customer Service Hotline – email: [email protected] or call (603) 7721 8052/8037/8050

• Your subscription to The Edge Malaysia titles will continue from the expiry of your current subscription.
• Your subscription to The Borneo Post, Utusan Borneo & See Hua Daily news will be treated as a new subscription and will commence within 2 working days from your subscription date.

*Please note that your subscription expiry would be different for both group of titles

Though this is a joint package, each group of titles sits on different platform.

• To access The Edge Malaysia, please refer to 3.0 in the FAQ.
• To access The Borneo Post, Utusan Borneo & See Hua Daily news, please refer to the email that would be sent to you within 2 working days of your subscription. The email will contain your password and access links.

You can get in touch with the respective publications:

The Borneo Post /Utusan Borneo / See Hua Daily News
Contact No: 082-330505
Email address: [email protected]

The Edge Malaysia Subscription Team
Contact No: 03-77218052 / 03-77218037 / 03-77218050
Email address: [email protected]

You can purchase single digital copy of The Edge Malaysia from the following links

Android devices

Apple devices

For single digital copy of The Edge Malaysia purchased via google playstore or app store, you will only have one digital access. It is advisable to purchase from the device that you would like to access The Edge Malaysia from.

If you would like to access in more devices, please visit subscribe.theedgemalaysia.com for a package that suits you